CRM Commenter for Instagram


CRM Commenter for Instagram is an app for the Midrub CMS version + and was developed for the CRM collection with apps. This app could sold as SAAS service and has team’s support.

Demo: – you have to sign up

About CRM Commenter for Instagram

With the CRM Commenter for Instagram app is possible to manage the Instagram’s comments from all connected Instagram accounts. It provides both automatic and manual ways to reply to the received comments. The phone numbers and emails addresses from the comments are automatically stored in a separate list and could be exported in a CSV file.

By team’s role is possible to decide what will be able to do a team’s member. Moreover, is possible even to decide the comments from which Instagram Accounts will be able to see and reply a team’s role members.


Quick Replies

The quick replies are used to provide automatic replies. Is possible to create conditions for quick replies by using multiple keywords and select the accuracy for keywords match. The quick reply could be plan text with links and emojis.

The quick replies could have categories and the categories helps to understand the users interests. For example we have the category Samsung TV, each time when the quick reply will be used to reply, the user which receives it will get the category Samsung TV. In the guest’s page will be possible to see that user is interested in Samsung TV. Moreover, the assigned categories are showed in the Overview page and is possible to see how many times was assigned a category in the interested time interval.

The quick replies could be imported from a CSV file.


Phone Numbers and Email Addresses

If a user creates a comment with a number longer than 6 characters, the number will be saved as phone number and could be exported in a CSV file. Moreover, if a comment contains an email address, it will be saved in a separate list. The email addresses could be exported in a CSV file.



The guests are the Instagram’s Users which are commenting the Instagram’s media. In the guest’s page is possible to see all media where the guest has left a comment. In same guest’s page is possible to see even the assigned categories and understand the guests interests.

The guests could be exported in a CSV file. Will be exported all their used phone numbers and emails addresses. Moreover, will be exported in same CSV even the guest’s categories.



In the Medias page is possible to see in real time the medias which have new comments. The Status Active means the media have comments in the last hour. By clicking on a media, will be displayed the media’s contents and comments. Is possible to reply to the received comments and attach media files to the comments.

In the media’s page is possible to see in real time how the comments are comming, and we could reply without reload the page. We could disable the new comments for a media and disable the automatic replies for a media.

If a team’s agent needs help, he could invite another team’s member which have access to the Medias. By team’s role is possible to decide who will see a comment, reply or delete a comment.

In the media’s page is showed even the insights for the media.

Supported Media Types: photo, slider and live videos. Published videos aren’t supported.



Any team’s member actions done in the CRM Commenter for Instagram app is saved and only the team’s administrator could see all actions in the Activities page.


Plan’s Limits

By plan is possible to decide who will be able to access this app, how many Instagram Accounts will be able to connect and how many automatic replies will be sent per month.



To use this app, the permissions pages_show_list, instagram_basic, instagram_manage_comments and instagram_manage_insights are required.

Midrub CMS version, PHP 7.3 or 7.4 and IonCube php extension.

Facebook & Instagram Permissions:  pages_show_list, instagram_basic, instagram_manage_comments and instagram_manage_insights.

Configuration’s Documentation:

Usage’s Documentation: