CRM Chatbot for Facebook is an app for the Midrub CMS version 0.0.8.5(won’t work in the previous versions), which provides automations features for Facebook Pages Messenger. With this app you are able even to provide real time support with real agents.
Demo: https://salestwirl.com/auth/signup – you have to sign up
About CRM Chatbot for Facebook
This app provides a tool which allows to create the Facebook Templates which could be used with the same app to provide automatic replies to the users messages. This app has quick replies which could be used to provide quick replies to the user’s messages based on the message’s content. The team’s owner is able decide what will be able to do its team’s members and gets reports about the team’s members activity in this app.
With the templates builder tool you could create your own templates with several clicks. You could decide how the templates will be showed in the Messenger and control the clicks on the buttons. This tool has professional design and will help your business to inspire confidence in your services.
- Image – image with one button(optionally).
- Video – video with one button(optionally).
- Buttons – allows to create a list with buttons.
- Items – allows to use the products from your Facebook Page Shop.
The quick replies are used to provide a quick response based on the user’s message. You could create a list with keywords and if them are present in a message, the quick reply will provide the response. You could select even the accuracy for the keywords. As response you could enter a text message or you could select a created template. The categories allows you to group the quick replies to be used only for some Facebook Pages. You have even the CSV import feature to import quick replies from a CSV file.
The pages means connected Facebook Pages subscribed to the bot or not subscribed if you wish to provide real time support. Anyway, pages are connected Facebook Pages in the CRM Chatbot for Facebook app. For each page you are able to enable the greetings message, set a default response if the bot isn’t able to provide a quick reply and other options. The categories allows to decide which quick replies will be used for a Facebook Page.
Phone Numbers and Emails
Every time when a user uses a long number or email address in a message, both phone number and email will be saved in a separate list. You could export the saved emails addresses and phone numbers in a CSV file. You are able to see even the conversation from where was collected a phone number or email address.
The conversations in the CRM Chatbot for Facebook app means the list with received messages and replies to the received messages. The messages aren’t loaded in real time from Facebook. This app just collects messages and shows them in the Conversations page. The conversations could be saved as Favorite or as Important.
The main features for the conversations:
- Shows all sent/received messages.
- The agent is able to send new messages and use emojis or media files(the error messages are returned directly from Facebook why a message wasn’t sent).
- You could see the basic user’s information, user’s categories and page’s information.
- The team’s owner or the team’s member with access to a Facebook Page in the Conversations page is able to invite other team’s members which have access to the Facebook Pages conversations(the team’s owner decides this).
- The agent is able to enable the bot’s pause for each conversation to provide real time support.
- The agent is able to block a user.
This app provides the best way to manage the conversations. Immagine you have a million of Facebook Pages, on Facebook is hard to see messages in all of these pages. This app shows the last updated pages in real time. You just have to access the page and see in real time when a conversation is updated(received a message).
The Overview page shows the number of bot’s messages sent by day in the last 30 days. It shows even the most popular categories, assigned to the users messages. And you could see even the number of manual messages sent by team’s members in the last 30 days.
Shows any activity in the app. For example an agent has replied to a message, created a bot, created a quick reply, deleted a page, phone number, etc. All actions are saved.
The role’s permissions contains a large numbers of options to decide how a team’s member will use your app.
Automations in the Automations Center
The CRM Chatbot for Facebook app has one app for the CRM Automations app. It follows when the CRM Chatbot for Facebook app has new conversations and you could run any action with the received data.
The CRM Chatbot for Facebook app has even a widget which shows the last created conversations. It shows for team’s members only conversations where the team’s members have Facebook Page access.
By enabling this app you will have a search option in the CRM Dashboard app which allows you to search for conversations.
To use this app you need to have these Facebook Permissions: catalog_management, pages_show_list, pages_messaging, pages_read_engagement, pages_manage_metadata, pages_read_user_content, pages_manage_posts and pages_manage_engagement
You will receive automatic updates for this app.
If you need support, you could get it here https://www.midrub.com/plans